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Mastering Conflict and Negotiation for Emerging Leaders in Logistics

Program Overview

Emerging leaders in logistics often face conflicts across supply chains, teams, and client relationships. This program equips them with negotiation strategies, conflict resolution frameworks, and real-world case studies tailored to logistics.

Key Learning Outcomes

Key Concepts:Negotiation strategies, conflict resolution frameworks, emotional intelligence in logistics, cross-border challenges.

Interactive Elements:Scenario-based quizzes, polls, structured role play, case studies.

Curriculum & Modules

Module 1: Understanding Conflict in Logistics

90 min

Focus: Identifying sources of conflict and their impact on operations.

  • Key Topics: Types of conflict, conflict escalation model, emotional intelligence in logistics leadership.
  • Interactive Activity: Role-play: warehouse manager vs. transport coordinator over delayed shipments.
  • Case Study: Port Congestion Dispute
  • Q&A

Module 2: Negotiation Fundamentals for Leaders

90 min

Focus: Building negotiation skills for everyday logistics challenges.

  • Key Topics: Principles of win-win negotiation, BATNA, communication styles.
  • Interactive Activity: Simulation: Negotiating freight rates between NVOCC and shipper.
  • Case Study: Air Cargo Rate Negotiation
  • Q&A

Module 3: Advanced Strategies in Conflict Resolution

90 min

Focus: Handling complex, multi-party conflicts.

  • Key Topics: Mediation and arbitration, cross-border and cultural challenges, power dynamics.
  • Interactive Activity: Group exercise: Resolving a three-way dispute between supplier, freight forwarder, and retailer.
  • Case Study: E-commerce Fulfillment Conflict
  • Q&A

Module 4: Leading with Influence and Collaboration

90 min

Focus: Embedding conflict management into leadership style.

  • Key Topics: Collaborative leadership, building trust, turning conflict into innovation.
  • Interactive Activity: Peer coaching: Sharing personal conflict experiences and reframing them.
  • Case Study: Global Supply Chain Crisis
  • Q&A

Course Logistics

  • Duration

    4 modules (90 min each, Total 6 hrs)

  • Format

    Online through Zoom

  • Course Fee

    Rs. 999

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About the Facilitator

Jyoti Gupta

Jyoti Gupta

Founder - Sculpt Your Style Consulting Training | Coaching | Refinement.

Credentials: Trainer, Coach, Motivational Speaker, Co Author. Certified Organisational Development Professional. Certified POSH Trainer. Certified Corporate Trainer. Certified Soft Skills Trainer. Certified Life Skills Trainer. Former Client Relations and Logistics Professional. Jyoti believes that true development comes from within - when individuals are equipped with the mindset, skillset, and presence to succeed. Her approach blends introspection with implementation, ensuring growth that is both personal and professional. She combines the art of personal transformation with the science of workplace success, delivering high-impact programs that build capability. Expertise Includes: • Employee Training & Development • Communication Skills Training • Behavioural Skills Training • Soft Skills Training • Corporate Etiquette Training • Self Enhancement • Style & Etiquette Coaching • Career Readiness Training • Stage Speaking Training • Executive Presence & Leadership • Customer Service Training • Sales Acceleration Training Achievements Awards Certificates: • Trainer’s Mastery Certified Soft Skills Trainer from National Institute of Skills Training, New Delhi, India • POSH Certified Trainer. Prevention, Prohibition, and Redressal of sexual harassment of women at workplace POSH Act 2013, POSH Certified Trainer Concept of Living Charitable Trust, Gujarat, India • Educator of the year 2023 from Namaste India Council of Educators (NICE) for outstanding contribution in the field of education • Certificate of appreciation from Mentoria for being subject matter expert • City Excellence Awards 2023 for making positive difference towards the community • International Proud Womania Award 2023 for conducting motivational sessions • Certificate of appreciation from Bhabad publication for being exceptional speaker and moderator • Certificate of appreciation soft skills trainer summit from Leadership Academy