Mastering Conflict & Negotiation

Program Overview

An Executive 6-Hour B2B Masterclass Tailored for Emerging Leaders in Logistics & Supply Chain Operations. Turn Operational Friction into Business Advantage. Standard leadership workshops focus on abstract corporate communication and fail in logistics because they ignore high-pressure operational friction—such as warehouse SLA breaches, vessel demurrage disputes, and carrier freight rate pinches. This program transforms conflict into operational efficiency, equipping mid-level managers with domain-tailored negotiation tactics to directly reduce SLA delays, protect vendor margins, and avoid multi-party disputes.

Program Objective

To equip emerging leaders in logistics and supply chain operations with practical negotiation tools, conflict resolution frameworks, and real-world supply chain simulations to resolve operational friction, assert commercial firmness, and build resilient business partnerships.

Who Is It For?

Emerging leaders, operational leads, and mid-level managers in logistics & supply chain operations
Warehouse managers, transport coordinators, and port operations leads handling daily friction
Freight forwarding, NVOCC, and shipper teams negotiating ocean & air freight rates, demurrage, and terms
Supply chain account managers and commercial procurement specialists managing multi-party contracts

Expected Outcomes

Resolve operational disputes faster and build stronger, long-term vendor and client partnerships
Negotiate freight rates, demurrage, and contract terms with confidence while creating win-win commercial outcomes
Gain domain-tailored negotiation tactics and conflict resolution frameworks you can apply from Day 1
Exit with tangible workplace deliverables: custom Logistics Dispute Playbook, individual action plan, and HR impact report

Program Features

Practical Tools

Grounded in supply chain reality with frameworks to handle daily operational friction.

Real-World Scenarios

Interactive role-plays and simulations analyzing real cases involving NVOCCs, port authorities, freight forwarders, and last-mile delivery partners.

Logistics Focused

Flexible online cohort delivery (Zoom / MS Teams) designed around your team's operational shifts with zero operational loss.

Impact Driven

Delivers tangible tools including a custom Logistics Dispute Playbook, Individual Action Plan, and HR Executive Impact Report.

Program Structure

Stage 1: Pre-Workshop Diagnostic

Needs survey & dispute case inputs to tailor the learning around your operational reality

Custom online survey sent to participants and HR to capture your company's actual operational pain points
Collection of anonymized workplace dispute examples to ground all simulations in actual business context

Stage 2: 6-Hour Experiential Live Masterclass (4 Core Modules)

Interactive cohort delivery with role-plays, simulations, and expert facilitation

Module 01: Operational & Cross-Functional Conflict – Handling warehouse, transport & port-related disputes; escalation models and emotional intelligence in high-stress ops
Module 02: Commercial & Vendor Negotiation – Applying win-win strategies, BATNA, and freight rate negotiation simulations between NVOCC and shippers
Module 03: Multi-Party Disputes & Contracts – Managing stakeholders, mediation, arbitration, and cross-border friction in 3-way supply chain contracts
Module 04: Crisis Leadership & Collaboration – Building partner trust, collaborative leadership, and managing global supply chain crisis negotiations

Stage 3: Post-Workshop ROI & Impact

Sustained application, playbooks, and organizational impact evaluation

Logistics Dispute Playbook: Quick reference guide for daily vendor, client, and team conflicts
Individual Action Plans: Customized application strategies for ongoing workplace disputes
HR Executive Report & 30-Day Feedback Loop: Post-training evaluation and manager feedback loop

Pricing Options

Plan

Standard Corporate Cohort

Full 6-hr workshop (10–15 participants online), pre-workshop needs survey, standard logistics case library, digital certificates, and Logistics Dispute Playbook.

₹25,000 + GST